Customer care is high on the agenda for all companies, and especially so for those who deal directly with customers. Individuals in job roles where customer care is the top priority need to be fully trained and aware of the importance of customer care so they can ensure their employees meet and exceed customer expectations. Ultimately, good customer service builds and maintains loyalty and repurchase rates.
Several key factors contribute to good customer service; these include empathy, communication, patience, problem solving skills and an in-depth knowledge and understanding of the products or services being sold.
Individuals who may need to book onto customer service training courses include employees in service industries such as healthcare, hospitality and retail, online customer service representatives and social media teams, business owners, technical support teams and entrepreneurs.
Course topics include:
There are both online classroom and classroom-based courses available in this training course category. Please see all available courses below or for more help and further information about the courses available, please click here to send an enquiry.
For any further information, or if you need any general help, please send an enquiry to firstname.lastname@example.org.
|Trainer||Course Title||Days||Price ex. VAT|
|V986BM||Customer Service - E-Learning||E-Learning||£40.00|
|S480TR||Customer Service Training Course||0.5||£135.00|
|N149ES||Delivering Excellent Customer service||1||£160.00|
|V003NE||HABC Level 2 Award in Customer Service||1||£110.00|
|T373KU||Level 2 Award in Customer Service (RQF)||1||£75.00|
|Courses found 1 to 5 of 5||1|
|Click title for course overview|
“My experiences with Book My Course have always been pleasant ones. The staff I have dealt with have always been polite, friendly and helpful. They are an efficient company who focus on their customers giving them the best service they can. I would definitely recommend them to my friends and work colleagues”.
Karen Barlow, Horbury Building Systems.
"Book my course is always my first point of call as they offer a great range of training courses. They work with a variety of training providers based in different locations, which is extremely helpful when trying to minimise travelling times and costs. I have received nothing but great feedback from all course attendees, proving that bookmycourse only use high quality training providers. I would not hesitate to recommend bookmycourse to anyone looking for exceptional training, at very reasonable prices"
"Always reliable with great connections for course dates across the UK and an easy booking system. Polite and efficient customer service. A pleasure booking with Bookmycourse".
Claire Montague – Ground Control Limited.
"Working with Book My Course takes the stress and hassle out of arranging training courses. We have a dedicated account manager to discuss our requirements, who offers us a range of options to suit our needs based on our budget, time commitments and locations. They offer a great range of courses as well as offering us flexibility and value. The staff at BookMyCourse are helpful and knowledgeable, offering a timely and efficient service that is reflective of our requirements". Kate O'Donnell – Kier.
“I have used BookMyCourse for many years, they are always my first point of call for any training requirements. The staff are knowledgeable and very helpful, queries and requests are dealt with quickly and professionally”.
“BMC are always quick and on time, if I need any help I can turn to BMC. Sian, you are always polite, quick and happy to help. Whenever I send you anything, I know it will get sorted efficiently and you will supply me with all information about my request”.
“I have always had exceptional service, times, dates, price, etc., and if there is the odd chance you can’t tell me over the phone, I always receive an e-mail straight away after”.
“We have been using the services Bookmycourse for many years, it’s quick and easy system for me to use, I just send my course with dates and the rest is done by the team at BMC. The team are a great bunch, friendly and easy to deal with, on the rare occasion there is an issue, it is dealt with professionally and swiftly every time. RB Services will continue to use the services of BMC indefinitely and often recommend them to other training providers trying to promote their own courses. Keep up the good work BMC!” - Jacqi Cox - RB Services