Suitable for: Secretaries, PAs and those in a support role, who wish to - and know they can - develop their role to increase the contribution they make to their managers, team and organisation. Our managers have numerous strengths - as do we. Together we can be an effective team by complementing each others' strengths, weaknesses and style of working.
Objectives: By the end of the training course delegates will: - Be able to develop good working relationships with your manager - Set up systems to manage resources, people and time - Improve your communication skills - Have strategies to influence and persuade others of your ideas - Understand your manager's style of working - Enhance office performance
Course Content - Setting the context - What are we going to cover today? - What brings you here and what do you want from the day? - Defining your role & responsibilities - Self perception - of us and our contribution. - Skills needed for success. - How to develop the role. - Working with your manager as a team - What is an effective team ? - What is an effective working relationship built on? - What do we want from our managers? - Gaining control of the workload - helping to organise your manager - Self analysis. How do we spend our working day? - Reactive and proactive working - achieving the balance. - Creating an awareness of time-stealers and how to control them. - Persuading and influencing others to your ideas - The need to actively listen - and how to do so. - What type of question can we ask - to help achieve results. - The three steps to take to help persuade others. - Your manager's style of working - Do you support a Type A or Type B boss? - How to give maximum support to each type. - Conclusion and recap of key learning points
The course either has new dates in data loading, or is only run as a dedicated or In Company course.