Unless otherwise agreed, all fees for e-Learning and distance learning courses are payable in advance. Course access is granted and/or course materials despatched once payment has been received. Refunds cannot be offered once course access us granted on course materials.
Although rare, from time to time, training providers may need to cancel or reschedule courses. Should a training course be cancelled for any reason, you will be fully reimbursed of all course costs including VAT and any fees paid, unless an alternative date has been offered and accepted. This is the full extent of the liability which Book My Course Ltd has for any indirect, incidental, punitive, special or consequential losses or damages arising from course cancellations or rescheduled courses.
If you wish to cancel a course booking, you must notify us in writing. Course cancellations are subject to fees in accordance with the following table of charges:
No. of Days Before Course Start Date
More than 21 working days
25% of course fees
Between 11 and 20 working days
50% of course fees
10 or fewer working days
Full course fees
Please note that course transfers may be subject to an administration fee in addition to any cancellation fee arising from the transfer (as detailed in table above). If Book My Course are to incur any charges as a result of your transfer, these will be passed onto yourself. Fees will be calculated on how much notice has been given, the duration and accreditation of the course and the individual training provider’s terms.
Course and Event Information
Delegates who fail to complete all parts of the course will not be eligible for any refund or free transfer, although exceptions may apply due to individual circumstances at the training provider’s discretion. This includes those attending virtual or e-learning courses who experience equipment or internet issues.
Information relating to courses and events provided by Training Providers is carefully monitored for accuracy, errors or omissions. However, Book My Course Limited cannot be held responsible for any errors in this information, including but not limited to Providers claims of Approvals and Accreditations.
Courses are non-residential unless explicitly stated in the course overview or course description.
Refreshments and a light lunch are typically provided on full day courses, but cannot be guaranteed.
Course start times will be confirmed in joining instructions sent by the Training Provider.
Unless otherwise stated in a specific course overview all delegates must be able to speak, write and understand English.
Specific Course Requirements
Some courses may have very specific prerequisites or terms and conditions attached, for example, specific experience or qualifications might be necessary for some courses and health requirements might exist for certain practical courses. For courses being held at venues provided by you (In Company/Own venue courses) there may also be specific prerequisites, such as venue requirements and standards, maximum delegate numbers or requirements for you to supply plant, equipment or materials for the course. Where such prerequisites exist they will be outlined in the general information relating to the course. You will also be asked to confirm acceptance of these during the booking process.
VAT, Credit and Debit Card Fees
BookMyCourse is primarily a business to business operation. For corporate credit cards we charge 2.55% of the net course value. For debit cards there is no additional cost. VAT is charged to the customer in addition to the basic course costs. Fees will be clearly outlined during the booking process.
Quality of Service Provision
In using the bookmycourse.co.uk web site you fully accept and understand that this is a portal to third party training providers. Whilst Book My Course Limited continuously monitors the quality of course being delivered by appointed Training Providers, we can not directly assume any responsibility or liability for the actions, products and services of providers and any other third-parties. We will, however, do everything practicably possible to resolve any quality issues arising from the use of our website to book your courses.
Issue of Certificates
Successfully achieved certification will be sent directly to the candidate rather than the booker of the course, in accordance with the guidelines of accrediting bodies. Certificates are typically issued by the training provider within 4-6 weeks of the course completion date. BookMyCourse must be informed If the candidate has not received their certificate within this timeframe. If a significant amount of time between the course completion date and the BookMyCourse team being notified has passed, candidates may be required to pay an administration fee for a duplicate certificate.
Web Site Licensing, Access and Use
Use of the bookmycourse.co.uk website includes, viewing the website, making bookings, reviewing bookings and changing bookings or transferring to links provided on the website. Any other use of the site requires written consent before use. You may only establish links to this website with prior written consent from Book My Course Limited.
The copyright of the material contained on the bookmycourse.co.uk web site belongs to Book My Course Limited or its Training Providers, as appropriate.
By using the bookmycourse.co.uk website you agree not to access, monitor or copy information for your own commercial benefit or the benefit of another party or to use any data mining, robots, spiders, scrapers or other automated data gathering and extraction tools, without prior written permission. You also agree not to make any attempts to attack the infrastructure of the web site.
Applicable Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law. Access is further conditional on your agreement that any dispute or matter which arises will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
Changes and Updates to these Terms and Conditions
These terms and conditions may be updated from time to time, and the terms and conditions prevailing at the time of booking will apply. Continued use of the Bookmycourse.co.uk web site indicates your agreement to them and any subsequent amendments.
These Terms and Conditions were last modified on 7th May 2021
Book My Course Limited, Citrus Group House, Diamond Way, Nene Park, Irthlingborough, NN9 5QF
United Kingdom. Company Registration Number 06409529 (England)
Emails: For enquiries regarding bookings please contact us via email at
firstname.lastname@example.org or by telephone on 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).
Successfully achieved certification will be sent directly to the candidate rather than the booker of the course, as per CITB, ECITB IOSH and MHFA guidelines. Certificates are typically issued by the training provider within 4-6 weeks of the course completion date. BookMyCourse must be informed If the candidate has not received their certificate within this timeframe. If a significant amount of time between the course completion date and the BookMyCourse team being notified has passed, candidates may be required to pay an administration fee for a duplicate certificate.