Customer Service - E-Learning
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.
But how is this done?
How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?
This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.
The course comprises the following modules and the pass rate required for each module is 70%.
Module 1 - About the Course
Module 2 - What is Customer Service
Module 3 - The Goals of Great Customer Service
Module 4 - Discovering and Understanding Customer Needs
Module 5 - Delivering Maximum Levels of Customer Service
Module 6 - Making Customers Feel Great From the Start
Module 7 - Communication Skills
Module 8 - Non-verbal Communication and Body Language
Module 9 - Dealing with Customer Complaints
Recommended System Requirements
• Browser: Up to date web browser
• Video: Up to date video drivers
• Memory: 1Gb+ RAM
• Download Speed: Broadband (3Mb+)
Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).