Level 2 Award in Customer Service (RQF)

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Categories: Customer Service Training Courses

£75 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 1 day

Trainer: T373KU

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Course Overview
Course Dates

Who Should Attend?

This accredited qualification has been designed for delivery to all learners working or preparing to work in a customer service role or where using the telephone is a part of their role.

Course Content:

This qualification covers the principles of customer service, including how to meet customer expectations, the importance of appropriate behaviour and communication techniques, as well as ways to deal with problem customers.

Assessment:

This qualification is classroom-based and achieved by taking a one-day course. It is assessed through a 1-hour 30-question multiple-choice examination. Learners must achieve a score of at least 20 out of 30 in order to pass.

Additional Information:

Open courses are inclusive of tuition, examination fees and a course handbook. Free follow up support will also be available from your tutor.

The course either has new dates in data loading, or is only run as a dedicated or In Company course.

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