The telephone is a major area of contact between an organisation and its customers. Whilst we learn to write and speak, using a telephone to communicate is often forgotten. Telesales covers the elements of cold calling, appointment making, objection handling and closing the sale and is generally recognised as more difficult than face to face selling. Good telesales people know how to react positively and persuade pleasantly because they understand the decision making process and have skilled effective sales techniques.
When considering incoming telephone traffic, a well trained telephonist often means the difference between a customer re-purchase or a lost sale. Telephone training covers subjects such as complaint handling, dealing with irate customers and showing empathy and understanding.
Telephone and Telesales training in this section includes:
• Best Practice for Telesales
• Outbound Telephone Sales
• Selling by Telephone
• Telephone Skills and Customer Service
• Professional Telephone Techniques
• Managing Difficult Situations on the Telephone.
|Trainer||Course Title||Days||Price ex. VAT|
|N149ES||Debt Collection by Telephone||1||£160.00|
|N149ES||Professional Telephone Techniques||1||£160.00|
|N149ES||Selling By Telephone||1||£160.00|
|T0642R||Telephone Techniques Training Course||1||£250.00|
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