Newly Appointed Secretary/Administrator

Newly Appointed Secretary/Administrator

OBJECTIVES:
• To understand the role of the secretary/administrator and know the skills required for this position
• To learn what’s needed to build a successful working relationship with your manager
• To communicate more confidently
• To learn diary management skills and how to manage your time better
• Understand how to organise meetings
• Learn about minutes of meetings and what’s involved in taking them.

YOU WILL LEARN:
• How and why the office and office roles are changing
• About the role of management and where I fit in
• How to build a successful working relationship with my manager – working in partnership
• About assertive behaviour
• How to give feedback to our managers and other team members
• Ways to manage myself, my manager and my workload
• To spot symptoms of poor time management and how they can be overcome
• How to set priorities and meeting deadlines
• About to do lists, planners and other tools
• About organising meetings
• Minutes – what they are and how to take them

WHO SHOULD ATTEND:
People moving from a junior office position to one where they will take on more responsibility
and a wider range of activities. It will also suit more experienced individuals moving from
specialist roles such as receptionist to a wider administrative position.