Microsoft Outlook Intermediate

Course Aims:

This intensive, hands-on one day training course is designed to teach delegates how to customize their Outlook environment, calendar, mail, folders, and also track, share, assign, and quickly locate items within Outlook.

Who Should Attend?

Existing users of Outlook who wish to further develop their understanding of the software and improve their performance at work. Note: delegates must have a thorough understanding of, and experience in, the subjects covered in the Introduction course.

Course Outline:

Setting Calendar Options

- Set Work Days and Times
- Display an Additional Time Zone
- Set Availability Options

Customising Message Options

- Modify Message Settings
- Modify Delivery Options
- Change the Message Format
- Notify Others that You Will Be Out of the Office
- Create a Distribution List
- Insert a Hyperlink

Tracking Work Activities Using the Journal

- Automatically Record a Journal Entry
- Manually Record a Journal Entry
- Modify a Journal Entry

Managing Tasks

- Assign a Task
- Reply to a Task Request
- Send a Task Update
- Track Assigned Tasks

Sharing Folder Information

- Specify Folder Permissions
- Delegate Access to Folders
- Access Another User’s Folder
- Send Calendar Information in an Email Message

Customising the Outlook Environment

- Customise the Toolbar
- Create a New Toolbar
- Customise the Menu Bar
- Customise the Quick Access Toolbar
- Customise the To-Do Bar
- Create a Folder Home Page

Locating Outlook Items

- Sort Messages Using Multiple Criteria
- Find Messages
- Find Outlook Items Using Multiple Criteria
- Filter Messages
- Organise Messages
- Manage Junk Email

Working with Public Folders

- Create a Public Folder
- Add Users to a Public Folder
- Post Information in a Public Folder
- Send an Email Message to a Public Folder