Managing Staff Performance

£365 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 1 day

Trainer: WC315P

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Course Aims:

To provide a good understanding of the principles of leadership and the processes / skills required for effectively managing staff performance.

Who Should Attend:

All those who have responsibility for managing staff.

Course Outline:

- Leadership versus Management

- Adairs Top Leadership Qualities
- Action Centered Leadership
- Management Styles

- Giving Feedback

- Receiving Feedback
- Assertiveness, Aggressiveness And Passivity
- Assertiveness – The 3 Steps
- Assertiveness And Feedback Exercise

- Setting S.M.A.R.T. Objectives

- Measurability of Objectives
- Defining Standards Exercise

- Performance Management

- Skill / Will Matrix
- Applying the Skill/Will Matrix
- Managing Poorer Performance
- Overcoming Performance Blockages

- Managing Poor Performance

- Performance Counseling Meeting
- Performance Counseling Meeting: Preparation
- Undertaking The Performance Counseling Meeting
- Performance Counseling Meeting Process
- Exercise: Friday the 13th!

Additional Information

This course can be offered both as an open course and as a one-to-one private session with the trainer.
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
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