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--- Course Category ---
Administration & Secretarial Skills
APM Introductory Certificate
APMP
Assertiveness Skills
Bid and Tender Management
Business Continuity & Risk
Change & Programme Management
Communications Skills Training
Consulting Skills
Customer Service
DSDM Atern™
Event Management
Import and Export
Leadership and Team Building
M_o_R ® Foundation
M_o_R ® Practitioner
Management Skills
MSP™ Awareness
MSP™ Foundation
MSP™ Practitioner
MSP™ Practitioner Advanced
Neuro Linguistic Programming
Performance Management
PMI
PRINCE2™ Awareness
PRINCE2™ Foundation
PRINCE2™ Practitioner
Problem Solving & Techniques
Project Management
Purchasing and Logistics
Speed & Proof Reading Skills
Stock and Inventory Control
Supervisory Skills
Time management
--- Course Start Date ---
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Customer Service
Customer Care is high on the agenda for all companies. Those who deal with customers need to be fully trained and aware of the importance of customer care so they can ensure their employees meet and exceed customer expectations. Good customer services builds and maintains loyalty and repurchase.
A few of the topics covered on training courses under this section include
• Essentials of Customer Service
• Customer service; face to face, on the phone, as well as customer service in emails.
• Handling Customers professionally
• Telephone Skills and Customer Service
• Customer Service for Credit Control
Related Links
Telephone Skills and Telesales
Courses
1-17 of 17
Tip: Click column names to sort
Course Description
Training Provider
No. Days
Web price
ex.VAT
Building and Retaining Customer Relationships
Hemsley Fraser Group Limited
1
£529
Building Customer Relationships
EEF North West
1
£245
Caring for Your Customer
TFS Training Consultants
0.5
£110
Customer Care for IT Professionals
Remarc Group
2
£800
Customer Care Skills Course
MTD Management Training
2
£500
Customer Service for Credit Control
Reed Learning
1
£499
Customer Support Specialist (CSS) Service Desk Foundation
Remarc Group
2
£695
Delivering Excellence in Customer Service via Email and on the Telephone
Hemsley Fraser Group Limited
1
£529
Essentials of Customer Service - Residential
Reed Learning
2
£1,045
Extraordinary Customer Service
GBC Learning and Development
1
£295
Going the Extra Mile - Achieving Excellence in Customer Service
Hemsley Fraser Group Limited
1
£529
Handling Customer Complaints - Remaining Calm Under Pressure
Hemsley Fraser Group Limited
1
£529
Handling Customers Professionally
Reed Learning
1
£499
Managing and Coaching your Customer Service Team
Hemsley Fraser Group Limited
2
£899
Managing Touchpoint Performance to Improve the Customer Experience
Hemsley Fraser Group Limited
2
£899
Reception Skills
Reed Learning
1
£499
Telephone Skills And Customer Service
Spearhead Training
1
£495