Customer Service Training Course

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Categories: Customer Service Training Courses

£135 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 0.5 days

Trainer: S480TR

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Course Overview
Course Dates

Objectives
To understand what makes good and poor customer service, to create confidence in your organisation’s products and or services.

Duration
Course duration is ½ day.

Who Should Attend
Any customer facing and front-line staff.

Course Content
Course content will include:

- Understanding customer needs
- Building customer relationships and trust
- Delivering difficult messages
- Complaint handling
- What to do when things go wrong
- Creating customer confidence
- How to stand out from your competitors.
- Participative exercises and facilitated group discussion will feature.

Outcomes
As an introduction to Customer Care, this course will inspire and motivate staff to excel!

Delegate Preparation
No prior preparation required.

Refreshments
Refreshments are provided.

The course either has new dates in data loading, or is only run as a dedicated or In Company course.

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