Effective Interpersonal Skills
Categories: Assertiveness Skills
Effective Interpersonal Skills

Objectives:
- To identify your individual interpersonal skills 
- To show the difference between assertiveness and aggression 
- To improve working relationships 
- To develop skills in influencing people 
- To initiate an action plan for change

You will Learn:
- What interpersonal skills really are 
- The importance of first impressions 
- How assertive you are 
- Behavioural styles 
- Better communication skills 
- Five steps to successful change 
- Giving and taking criticism without offence 

Who Should Attend: 
This course is for team members whose performance would be enhanced by improving the way they communicate with colleagues at all levels.
 
Course Dates
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Tools
 
Key Details
Duration1 day
 
£295
per delegate