Telephone Techniques Training Course

- Experienced staff looking for a refresher. 

- Staff who would like to improve their telephone manner.

Benefits for the delegate:

- Improves telephone manner.
- Improve your image.
- Increased confidence when speaking on the telephone.
- Handle difficult people and situations effectively.
- Stay calm under pressure.

Benefits for the organisation:

- Improves the professional image.
- Develop and maintain relationships with customers.
- Handle difficult situations better.

Objectives of the Programme:

- To demonstrate why Telephone Technique is so important.
- To show the importance of the Qualities and Key Skills needed for success.
- To illustrate how to develop the correct Attitude and Image.
- To illustrate why excellent Customer Service is important.
- To show how to use the Telephone effectively.
- To illustrate how to use Questions.
- To develop Active Listening Skills.
- To illustrate how to use your Voice and Tone.
- To show how to use the correct words.
- To show how to handle difficult people and situations.