Level 2 Customer Service - E-Learning

£45 per delegate. Ex VAT

This is an E-Learning course

Trainer: T373KU

The Level 2 Customer Service e-learning course has been created to enhance the customer service knowledge of learners in all workplaces, including both commercial and not-for-profit organisations.

This e-learning course is loaded with interactive content to help engage learners and reinforce their knowledge. Examples of interactive content include drag-and-drop exercises, scenario-based, multiple-choice questioning and end-of-module tests.

What the course covers:

The Level 2 Award in Customer Service e-learning course is a total of 4 modules, written specifically to cover the entire knowledge element of the level 2 award. These units are as follows:
-Customer service principles
-Customers’ needs and expectations
-Behaviour and interpersonal skills
-Responding to problems or complaints

Assessment and achievement:

The assessment of the learner throughout the duration of the course will take place through the following:
-Interactive activities – These ensure that knowledge is continually reinforced throughout each module and serve to enhance the engagement of the learner
-Full end-of-module assessment – To successfully complete each module, learners must answer 5 out of 5 multiple-choice questions correctly. Should the learner answer up to 2 questions incorrectly on their first attempt, they will be taken back to the questions so they can identify where they have gone wrong and attempt to answer them a second time. If they fail to answer a question correctly the second time or get more than 2 questions incorrect on their first attempt, they will be taken back to the section of the course where the answers are covered and then attempt to answer the questions again.

The completion of all the above assessment methods will result in the learner successfully completing the course.

Course Duration:

7 Hours 

Career progression:

The learners who successfully complete the course will then be able to go on to be formally assessed to achieve the Level 2 Award in Customer Service.

This qualification can be used in all sectors where there is a requirement for dealing directly with customers

Course access:

The candidate has 12 months access to the course material.
  • MSA Logo
  • WJB Logo
  • ATSGroup Logo
  • Workforce Skills
  • SaFA Logo
  • Echo3Education Logo
  • JRS Logo
  • 1UPACCESS Logo
  • BAM Construction Training Logo
  • Citrus Training Logo
  • 3B Training Logo
  • Construction Industry Training Providers Logo
  • Health Life and Safety Logo
  • MI Construction Training Logo
  • Innov8 Training Logo
  • BSI Training Logo
  • OM Safety Training Logo
  • TotalComms Training Logo
  • SDA Safety Logo
  • Construction Skills People Logo
  • Phoenix Health and Safety Logo
  • Harris Safety Training Logo
  • First Response Training Logo
  • Alliance Learning Logo
  • ALS Safety Logo
  • KeyOstas Logo
  • Libben Health and Safety Logo
  • Global Management Academy Logo
  • Illumine Logo
  • CCAS Health and Safety Logo
  • ROSPA Logo
  • PJH Safety Training Logo
  • OMS Logo
  • Tala Training Logo
  • PRS Health and Safety Training
  • SSG Training and Consultancy Logo
  • RB Services Logo
  • Safety Training Services Logo
  • Clarkson Evans Training Logo
  • Lighthouse Training Logo
  • The Building Safety Group Logo
  • Total Training Solutions Logo
  • Kentec Training Logo
  • Total Electrical Training logo
  • NTSS logo
  • C&C Training Logo
  • Frinton Training logo
  • Envesca logo
  • The Safety Maintenance Company logo
  • APT Health and Safety logo
  • Sandwell Training Association logo
  • PC Workshops logo
  • Zero Harm Training logo
  • R2 Training logo
  • The Bradley Group logo
  • Risk Health and Safety logo
  • Wise Global Training logo
  • Sibbald Training logo
  • Total Construction Training logo
  • UTN Training logo
  • Collective Safety Solutions logo
Telephone Hotline (footer image)

Telephone Hotline

01933 233884

(Monday to Friday - 8:00am to 5:30pm).

© 2022 Book My Course Limited. All rights reserved

Home | About Us | Contact Us | FAQs | Privacy Policy | Terms & Conditions | Site Map | News / Articles | Cookie Policy