Introduction to Supplier Management

£1100 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 3 days

Trainer: D087KA

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Introduction to Supplier Management

3 days

Price Introduction to Supplier Management

Organisations have always depended on suppliers for their operations but in the 21st Century, and particularly with the development of outsourcing, the range and complexity of customer/supplier relationships has increased. In addition, the responsibility for managing suppliers may fall upon the business area managers but, particularly in the case of outsourced software development and IT services, this responsibility is allocated to other roles such as business analysts or project managers. This course, developed through a unique collaboration between AssistKD, Matchett and HR Team, provides a framework for understanding the issues associated with managing suppliers using a blend of soft and tangible techniques.

Course Contents:
- Introduction to supplier management
Levels of supplier relationship (strategic, business and operational)
Lifecycle of a supplier relationship
Supplier relationship management introduced
Managing risk in supplier management
Stakeholder identification
- Defining business requirements
The importance of requirements
Types of requirements – business, system and performance
Qualities of ‘good’ requirements
The ‘requirements document’
Cataloguing requirements – business, system and performance
Prioritising requirements
- Sourcing and selecting suppliers
The sourcing process
Researching possible suppliers
Request for Information / Pre-Qualification Questionnaire
Special rules for public sector procurements
Assessing and filtering responses
Request for Proposal / Invitation to Tender
Detailed response assessment
Non-disclosure agreements
- Engaging with the supplier
Refining the requirements
The Service Level Agreement – purpose and structure
Structure of an SLA and steps in establishing the SLA
Refining and agreeing key performance indicators and deliverables
- The contract
Contract types and duration
Contract terms and conditions
Contract placement and termination
Negotiation, arbitration and litigation
Variations to the contract
Copyright, patents and other intellectual property rights
Escrow agreements
Limitations of liability
- Establishing the working relationship
The implications of culture on performance / relationships
Assessing organisations
Using emotional intelligence in customer / supplier relationships
- Influencing and leading suppliers
Stages in the supplier relationship
Styles of leading and managing
- Organising and managing supplier reviews
Introduction – the purpose of supplier reviews
Template for a review meeting
Presenting the results – the project dashboard
Using review for proactive risk analysis and management
- Relationship and segmentation analysis
What is supplier segmentation?
Risk / Significance / Value model – how customer sees supplier
Strength / Attractiveness model – how supplier sees customer
Correlating the two perspectives
Optimising the relationship
- Negotiating with suppliers
Negotiation defined
Approaches to negotiation
Negotiation planning checklist
Behaviours in reaching agreement
- Managing changes to scope and requirements
The inevitability of changes
Map for change requirement discussion
- Preventing supplier complacency
Changing and evolving supplier relationships
Assessing supplier attitudes and behaviour
Stages of relationship breakdown
- Handling disputes and conflict
An approach to managing conflict
Escalation and dispute resolution
- Closure and exit
Potential closure situations – project closure, end of long term contract, premature termination
Risk assessment for the exit stage
- Learning lessons from a supplier relationship
Reviewing a project and a longer-term contract
Staging an effective review
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
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