COURSE FINDER

HABC Level 2 Award in Customer Service

£105 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 1 day

Trainer: V003NE

Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...

Who Should Attend

This accredited qualification is suitable for candidates wishing to improve their knowledge of the importance of customer service including how to satisfy customers’ expectations. It has been designed for delivery to all candidates working or preparing to work in a customer service role and is applicable to a variety of work environments. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.

What's Covered

- The purpose of customer service and how it affects the success of an organisation
- The different types of customers and their range of needs
- How effective teamwork impacts of customer service
- The difference between customer expectations and customer satisfaction
- How to create fans not customers
- Why it is important to ensure effective customer relationships are maintained
- Methods of obtaining customer feedback
- Different types of communication including non verbal communication
- Customer service skills required when using the telephone
- Common causes of customer problems and complaints
- Ways of handling difficult customer situations

What You Will Learn

By the end of the course candidates will:

- Understand the principles of customer service
- Understand how customer needs and expectations are formed
- Know the interpersonal skills and appropriate behaviour required in the customer service environment
- Understand the principles of responding to customers’ problems or complaints

Course Times

Usually 9.00am - 4.00pm. Course times will be confirmed in the joining instructions once the course has been booked.
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
  • 1UPACCESS Logo
  • BAM Construction Training Logo
  • Citrus Training Logo
  • 3B Training Logo
  • Astutis Logo
  • Construction Industry Training Providers Logo
  • Health Life and Safety Logo
  • MI Construction Training Logo
  • Innov8 Training Logo
  • Apple construction Logo
  • BSI Training Logo
  • OM Safety Logo
  • TotalComms Training Logo
  • ATSGROUP Logo
  • SDA Safety Logo
  • Construction Skills People Logo
  • Phoenix Health and Safety Logo
  • Harris Safety Training Logo
  • First Response Training Logo
  • Alliance Learning Logo
  • Corps Construct Logo
  • ALS Safety Logo
  • KeyOstas Logo
  • Libben Health and Safety Logo
  • Global Management Academy Logo
  • Illumine Logo
  • ATC Risk Management Logo
  • CCAS Health and Safety Logo
  • ROSPA Logo
  • PJH Safety Training Logo
  • Safety & Health Logo
  • OMS Logo
  • Tala Training Logo
  • PRS Health and Safety Training
  • SSG Training and Consultancy Logo
  • RB Services Logo
  • Safety Training Services Logo
  • Clarkson Evans Training Logo
  • Lighthouse Training Logo
  • SWL Training Logo
  • The Building Safety Group Logo
  • Total Training Solutions Logo
  • Kentec Training Logo
  • Total Electrical Training logo
  • NTSS logo
  • Frinton Training logo
  • Envesca logo
  • The Safety Maintenance Company logo
  • APT Health and Safety logo
  • PC Workshops logo
  • Zero Harm Training logo
  • R2 Training logo
  • The Bradley Group logo
  • Risk Health and Safety logo
  • Wise Global Training logo
  • Total Training Company Logo
  • Sibbald Training logo
  • Total Construction Training logo
  • UTN Training logo
  • Collective Safety Solutions logo
  • Hawks Logo
  • Common Sense Logo
  • JRS Logo
  • JJH Logo
  • GreEnergy Logo
  • Ace Safety Logo
  • British Safety Council Logo
  • C&C Training Logo
  • LoveYourCoaching Logo
Telephone Hotline (footer image)

Telephone Hotline

01933 233884

(Monday to Friday - 8:00am to 5:30pm).

© 2021 Book My Course Limited. All rights reserved

Home | About Us | Contact Us | FAQs | Privacy Policy | Terms & Conditions | Site Map | News / Articles | Cookie Policy