Ideal for auditors, consultants, employers and managers, this course provides the required knowledge to understand ISO 9001 and the basic concepts and terminology around quality management.
The course is delivered in an engaging and interactive manner, introducing learners to the benefits that integrating the ISO 9001:2015 standard can bring. As this standard becomes the minimum expectation for quality systems, taking part in this course is an evermore worthwhile investment.
Aims and Objectives:
This course aims to provide learners who have an existing knowledge or experience of quality management with an understanding of ISO 9001:2015. It also offers a solid basis for those who wish to complete the CQI IRCA Certified QMS Auditor training courses.
It also outlines ISO 9001 as a useful tool for business improvement.
This is a one-day course.
CQI IRCA requires that we inform students that they are expected to have the following prior knowledge before attending the course:
The Plan, Do, Check, Act (PDCA) cycle
The core elements of a management system and the interrelationship between top management responsibility, policy, objectives, planning, implementation, measurement, review and continual improvement.
The fundamental concepts and the seven quality management principles (see ISO 9000) of Customer Focus, Leadership, Engagement of People, Process Approach, Improvement, Evidence-Based Decision Making and Relationship Management.
The relationship between quality management and customer satisfaction.
The commonly used quality management terms and definitions (see ISO 9000):
If you have a copy of ISO 9001:2015 please bring this with you to the classroom-based course.
The course either has new dates in data loading, or is only run as a dedicated or In Company course.