This interactive workshop is designed for supervisors, managers and technical specialists who have to achieve outcomes with other people, or through the efforts of others. Emotional intelligence is defined as the capacity to be aware of, control, and express one’s emotions, and to handle interpersonal relationships judiciously and empathetically. (New Oxford Dictionary). It is becoming more accepted as a workplace skill in need of development, although it has implications in both work and personal lives. The Highlights
- to explain what emotional intelligence is, how it is viewed and what is known about it - to give individuals a model with which to grade their own strengths and weaknesses - to help participants come to an understanding as to what is an acceptable norm for themselves and their organisation - to practise some skills and become aware of how to identify tell tale signs of the emotional state of others - to give participants a set of behaviours where they can hold each other accountable for desired behaviours.
- a quick pre workshop questionnaire for the participant - interactive, problem-solving style workshop - brief lecture, learning by example, case studies - some role modelling and peer-to-peer practise - led by a serially successful team lead executive
- introduction to the programme - what is emotional intelligence (and what it is not) - attributes of emotional intelligence - benefits of understanding emotional intelligence - emotional intelligence, intellectual quotient and leadership relationships - emotional intelligence in organisational context - strengths required for production roles versus advisory roles - the five skills model for building emotional intelligence - daily practice techniques - summary and references - staying on track - on-going support
The course either has new dates in data loading, or is only run as a dedicated or In Company course.