Course description: Participants will examine their current communication style and the skills they need to develop a more confident approach. Using their own real life examples they will explore how to approach specific situations using effective communication.
This course investigates different communication styles and the effectiveness of participant’s current communication style. Participants will gain an understanding of what assertiveness really is, and how to act assertively. The course will explore the concepts of passive and aggressive behaviour, and pinpoint where assertiveness stands in this spectrum.
This course will highlight the importance of knowing your rights and how this affects your assertiveness, discuss the basics of becoming more assertive (questioning, criticising positively, feedback) and introduce techniques to help deal with conflict and anger.
By the end of the workshop you will have: - An understanding of your personal communication style - A framework for recognising understanding and relating to people with different communication styles - Recognised the key features of effective listening - Gained a wider range of questioning techniques - Learned techniques to promote assertive communication - Understood how to give and receive feedback constructively - Discovered the Johari window model for giving and receiving feedback - Prepared an action plan to improve communication skills
Who Should Attend? Anyone who needs to manage relationships at work or beyond more effectively without allowing their own needs and rights to be ignored. This course will boost your self-esteem and confidence.
Qualification Awarded ILM Development Award
Duration One day
The course either has new dates in data loading, or is only run as a dedicated or In Company course.