8D Problem Solving

£420 per delegate. This may be less for special offers on specific course dates and in-company training courses

Duration: 2 days

Trainer: A054MS

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Course Overview

This course provides a detailed understanding of the 8D problem solving process. Working through the structured steps, practical examples are used to illustrate the key activities in each of the eight disciplines

Course Objectives

- To provide a detailed understanding of the generic 8D problem solving process
- Know the objectives and the decisions at each step of the process
- To focus on the quality tools that can help deliver the requirements of each discipline
- To introduce actions that help to prevent the recurrence of problems

Course Programme

Introduction to Problem Solving
- Why is a formal process needed?
- The 8D process and what it achieves
- When to use 8D

D1 Process Set Up
- Identify and classify the 8D
- Emergency action review
- Establish team and responsibilities
- Agree and set 8D objectives
- Review data and evidence
- Produce initial 8D plan

D2 Problem Description
- Produce a problem statement
- Scope the problem and identify key characteristics
- Review relevant specifications
- Challenge obvious root causes

D3 Containment Action
- Develop and verify a robust containment action
- Manage the containment action

D4 Root Cause Analysis
- Identify and assess potential root causes using key quality tools
- Determine and verify actual root cause(s)

D5 Permanent Solution Identification
- Generate potential solutions using creativity tools
- Review, select and verify permanent solution

D6 Permanent Solution Implementation
- Create and deliver an implementation plan using change management principles
- Validate permanent solution effectiveness

D7 Recurrence Prevention
- Review problem history
- Identify weak practices and establish control

D8 Lessons Learnt
- Capture and communicate lessons learnt
- Congratulate team and 8D closure

8D Management
- Documentation
- Roles and responsibilities
- Next steps
The course either has new dates in data loading, or is only run as a dedicated or In Company course.
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Telephone Hotline

01933 233884

(Monday to Friday - 8:00am to 5:30pm).

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