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Telephone Skills & Telesales

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Telephone Skills & Telesales

The telephone is a major area of contact between an organisation and its customers. Whilst we learn to write and speak, using a telephone to communicate is often forgotten. Telesales covers the elements of cold calling, appointment making, objection handling and closing the sale and is generally recognised as more difficult than face to face selling. Good telesales people know how to react positively and persuade pleasantly because they understand the decision making process and have skilled effective sales techniques.

When considering incoming telephone traffic, a well trained telephonist often means the difference between a customer re-purchase or a lost sale. Telephone training covers subjects such as complaint handling, dealing with irate customers and showing empathy and understanding.

Telephone and Telesales training in this section includes:
• Best Practice for Telesales
• Outbound Telephone Sales
• Selling by Telephone
• Telephone Skills and Customer Service
• Professional Telephone Techniques
• Managing Difficult Situations on the Telephone.

Courses

Course Description	Training Provider	No. Days	Web price ex.VAT
1-20 of 20 Tip: Click column names to sort
Advanced Telesales	A & P	1	£345
Best Practice for Telesales	Reed Learning	1	£499
Cold Calling – For Cowards	GBC Learning and Development	1	£295
Cold Calling Telesales	Midlands Training	1	£457
Developing Effective Telephone Skills	Hemsley Fraser Group Limited	1	£569
High Level Telephone Skills	Hemsley Fraser Group Limited	2	£829
Managing difficult situations on the telephone	Cosensa Learning and Development	1	£325
Outbound Telephone Sales	Cosensa Learning and Development	1	£245
Professional Telephone Selling	TACK International	2	£800
Professional Telephone Techniques	EEF North West	1	£245
Professional Telephone Techniques	Reed Learning	1	£499
Reception/Telephonist Techniques Course	Midlands Training	1	£457
Sales Calling	Midlands Training	1	£457
Selling By Telephone	Spearhead Training	1	£495
Selling on the Telephone	A & P	1	£345
Selling Over the Telephone	MTD Sales Training	1	£250
Telephone Selling and Appointment Making	EEF Sheffield	1	£245
Telephone Skills And Customer Service	Spearhead Training	1	£495
Telephone Technique	GBC Learning and Development	1	£295
Winning Telesales Techniques	Reed Learning	2	£895