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Telephone Skills & Telesales

The telephone is a major area of contact between an organisation and its customers. Whilst we learn to write and speak, using a telephone to communicate is often forgotten. Telesales covers the elements of cold calling, appointment making, objection handling and closing the sale and is generally recognised as more difficult than face to face selling. Good telesales people know how to react positively and persuade pleasantly because they understand the decision making process and have skilled effective sales techniques.

When considering incoming telephone traffic, a well trained telephonist often means the difference between a customer re-purchase or a lost sale. Telephone training covers subjects such as complaint handling, dealing with irate customers and showing empathy and understanding.

Telephone and Telesales training in this section includes:
• Best Practice for Telesales
• Outbound Telephone Sales
• Selling by Telephone
• Telephone Skills and Customer Service
• Professional Telephone Techniques
• Managing Difficult Situations on the Telephone.
Courses
1-25 of 33
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Course DescriptionTraining ProviderNo. DaysWeb price
ex.VAT
Advanced Telephone Prospecting Training Course Provider P157TP 1£425
Advanced Telesales Training Course Provider P086XA 1£345
Answering The Telephone Training Course Provider E037PS 1£545
Best Practice for Telesales Training Course Provider E049ER 1£499
Call Centre - Achieving Best Practice Training Course Provider P157TP 1£425
Cold Calling – For Cowards Training Course Provider C067BG 1£325
Cold Calling Telesales Training Course Provider D058IM 1£457
Creating Value on the Phone Training Course Provider G063FH 1£569
Customer Satisfaction as a Selling Tool Training Course Provider P157TP 1£425
Dealing with Incoming Calls Positively Training Course Provider P157TP 1£425
Debt Collection by Telephone Training Course Provider N149ES 1£150
Developing Effective Telephone Skills Training Course Provider G063FH 1£569
Effective Telephone Skills Training Course Provider G063FH 1£569
Gaining Commitment on the Telephone Training Course Provider P157TP 1£425
High Level Telephone Skills Training Course Provider G063FH 1£549
Managing difficult situations on the telephone Training Course Provider S016OC 1£325
Maximising Appointments on the Telephone Training Course Provider P157TP 1£425
Outbound Telephone Sales Training Course Provider S016OC 1£365
Professional Telephone Selling Training Course Provider L089IT 2£800
Professional Telephone Techniques Training Course Provider E049ER 1£479
Professional Telephone Techniques Training Course Provider N149ES 1£150
Reception/Telephonist Techniques Course Training Course Provider D058IM 1£457
Sales Calling Training Course Provider D058IM 1£457
Selling By Telephone Training Course Provider N149ES 1£150
Selling on the Telephone Training Course Provider P086XA 1£345
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