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ISO/IEC 20000
ISO/IEC 20000 is now an International standard for the development of IT Service Management systems. It comprises a set of management processes for planning, implementing, controlling and delivering IT service management.
The standard is in two parts, these being:
ISO/IEC 20000-1:2005 - the formal specification and the standard against which organisations are audited.
ISO/IEC 20000-2:2005 – a guidance document and Code or Practice for implementation.
Courses in this category includes courses for auditors and consultants.
Courses
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Course Description
Training Provider
No. Days
Web price
ex.VAT
Foundation Certificate in ISO/IEC 20000: IT Service Management
Training Course Provider L115GF
3
£910
ISO/IEC 20000 Auditors
Training Course Provider E103RG
3
£795
ISO/IEC 20000 for Consultants
Training Course Provider E103RG
3
£795
ISO/IEC 20000 Foundation
Training Course Provider E103RG
3
£795
ISO/IEC20000 for Consultants
Training Course Provider L088GP
3
£1,295
itSMF ISO/IEC 20000 Auditor
Training Course Provider O084RP
2
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