Booking Enquiry

Customer Relationship Management Training

Customer Relationship Management (CRM) is a recognised strategy for learning more about customer needs and their behaviours to develop stronger relationships and as such increase business and strengthen existing partnerships. This in turn helps a business to become more successful. Training in this area is as such key.

Courses in this category will be of particular interest to anyone who needs to ensure client retention, such as business owners and management, entrepreneurs, executives, customer retention or success teams and anyone involved in customer service.

Related reading:

• Why Study Sales & Marketing as e-learning courses?

Course Detail

Topics covered may include:

• Delivering high levels of customer service
• Communication skills
• Goals of customer service
• Non-verbal communication
• Body language

Course Delivery

Please see all available courses below or for more help and further information about the courses available, please click here to send an enquiry.

For any further information, or if you need any general help, please send an enquiry to enquiries@bookmycourse.co.uk.  

Related Categories

• Meeting & Negotiation Skills
• Sales & Account Management training
• Presentation Skills training

What happens next?
Once you have clicked above and sent us your enquiry, our team of advisors will then review your specific needs and email the details that best suit you. We may need to contact you to clarify requirements prior to processing the enquiry.