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Conflict Resolution
Conflict does not necessarily have to have a negative outcome, depending on how an organisation or person deals with the conflict. Conflict Resolution courses are designed to provide a positive approach to managing the conflict, enabling delegates to resolve and where appropriate, prevent conflict. Many courses use role play techniques to practice how to manage and resolve conflict in a variety of situations so arrive prepared to disagree with your colleagues!

Courses in this category cover topics such as:
• Understanding conflicts and their inevitability
• Managing conflict situations.
• The effects of conflict on productivity, motivation and the retention of personnel.
• Handling conflict, disagreement, aggression and other strong emotions.