Violence & Aggression
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Violence & Aggression.

Overview:
This course provides participants with a general introduction to the subject of conflict management/violence & aggression. It provides a basic overview of managing conflict in the workplace and concentrates on personal safety.

Course Objectives:
Module A
- Identification of the problem of violence and aggression
- Policy, procedure and reporting incidents

Module B
- Personal safety and De-escalation
- Identification of personal safety factors
- Recognition of communication skills
- Recognition of trigger factors
- Legal and ethical issues
- Policy and procedures
- Post incident support

Additional Information:
This course is suitable for those who are at risk of violence and aggression in the workplace and require knowledge of how to manage conflict.

This course is delivered in partnership with Pulse Cymru!
 
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Key Details
Duration1 day
 
£54
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).