Troubleshooting Microsoft Exchange Server 2003
Introduction:
This three-day instructor-led workshop provides students with the knowledge and skills to identify and resolve common Microsoft Exchange Server issues.
Audience:
This workshop is intended for the Systems Engineer already skilled in Exchange Server 2003 support tasks. Students should have one or more years of messaging and network experience supporting Exchange Server. The workshop format is also intended for students who best learn by doing.
At Workshop Completion:
After completing this workshop, students will be able to:
- Apply knowledge of a troubleshooting methodology to identify and resolve a problem.
- Identify and resolve network connectivity problems and problems arising from host resolution protocols.
- Identify and resolve problems with public folders and mailboxes.
- Identify and resolve front-end server and back-end server issues that cause problems with Outlook Web Access.
- Identify and resolve problems with Internet protocol virtual servers such as SMTP, IMAP, and POP.
- Identify and resolve connectivity problems between servers running Exchange Server 2003, between Exchange Server 2003 and other messaging systems, and problems with relay configurations.
- Identify and resolve problems with bandwidth, services, database corruption, service failures, disk space, and other server performance problems.
- Identify and resolve encryption and digital signature issues and problems caused by viruses.
- Identify and resolve problems related to migrating from Exchange Server 5.5 to Exchange Server 2003.
- Apply knowledge of troubleshooting methodology to create a troubleshooting strategy and identify the appropriate tools, processes, and procedures for each step of the strategy.
Prerequisites:
Before attending this workshop, students must have:
- Completed Course 2400, Implementing and Managing Exchange Server 2003
or
- Completed Course 2009, Upgrading Your Skills from Microsoft Exchange Server 5.5 to Microsoft Exchange Server 2003
- One or more years of messaging and network experience supporting Exchange Server
Microsoft Certification exams:
This course will help the student prepare for the following Microsoft Certified Professional exam:
Exam 70-284: Implementing and Managing Microsoft Exchange Server 2003
Workshop Materials:
The student kit includes a comprehensive workbook and other necessary materials for this workshop.
Workshop Outline:
Unit 1: Introduction to Troubleshooting Exchange Server 2003
This unit provides an overview of Exchange Server 2003, and introduces the troubleshooting methodology and tools that will be used in the labs for this workshop.
Unit 2: Troubleshooting Network Connectivity
This unit identifies underlying network connectivity issues when messaging clients cannot access Exchange Server 2003.
Unit 3: Troubleshooting Public Folders and Mailboxes
This unit uses the architecture of public folders and mailboxes to identify underlying issues when a client does not receive e-mail messages in an Exchange 2003 environment.
Unit 4: Troubleshooting Outlook Web Access and Outlook Mobile Access
This unit describes Outlook Web Access (OWA), and Outlook Mobile Access (OMA) identifies the issues with front end and back end servers that can prevent users from accessing OWA.
Unit 5: Troubleshooting Client Connectivity
This unit describes the client applications that can connect to an Exchange server and the protocols that these client applications use. In this context, this unit identifies the underlying issues that can prevent client connectivity.
Unit 6: Troubleshooting Server Connectivity
This unit discusses common connectivity issues between different Exchange servers. Students will learn about common issues related to connectivity between Exchange sites, connectivity between an Exchange site and a third-party messaging systems, and connectivity between an Exchange site and the Internet.
Unit 7: Troubleshooting Server Performance
This unit describes common system problems that affect the performance of computers running Exchange Server 2003.
Unit 8: Troubleshooting Security Issues
This unit discusses security issues and potential vulnerabilities caused by improperly configured Exchange systems. The unit will also introduce students to S/MIME and describe how it signs and seals messages.
Unit 9: Troubleshooting the Migration to Exchange 2003
This unit discusses problems that can result during the migration from Exchange Server 5.5 to Exchange Server 2003. The unit will describe the different types of migration and provide an overview of the migration process. The unit will also describe common migration issues, such as the inability to successfully run ForestPrep and DomainPrep, and issues related to using the Active Directory Migration Tool.
Unit 10: Troubleshooting an Exchange Server 2003 Organization
This unit provides a review of methodology used to troubleshoot Exchange Server 2003. The unit will also discuss high-level troubleshooting guidelines. The unit concludes with an instructor-facilitated, paper-based "challenge lab," in which students will work together to resolve Exchange-related issues in a case study-type format.