The Executive Assistant: Maximising Your Impact
The executive assistant: maximising your impact

Price:
£395+ VAT

The role of the executive secretary or senior personal assistant cannot be underestimated. It is demanding, intensive and influential. In any one day you may be expected to act as organiser, consultant, first line of defence and herald of good or bad news, while coping with an ever increasing workload. This two-day course will highlight the importance of this role and will provide an opportunity for you to take a step back, reassess your personal development and analyse the crucial skills necessary for the job.

Course content: 
- What does it take to be a successful executive secretary or personal assistant? 
- How does your role connect to the organisational objectives? 
- The influence of power in relationships – where does it come from and how can you maximise its effectiveness? 
- Recognising different communication styles and how and when to use them 
- Tools and techniques for handling difficult situations 
- Understanding and balancing priorities 
- Managing time – your own and your manager’s 
- Delegating up and down 
- Creating efficient work systems 
- Project management skills 
- Staying one step ahead – thinking outside the box 
- The psychology of persuasion – learning how to influence effectively.

Who should attend?
All secretaries and personal assistants who are involved in high level communications and organisational work, including diary management for one or several senior level people.

 
Course Dates
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Tools
 
Key Details
Provided by:
GateHouse


 
Duration1 day
 
£395
per delegate