The effective secretary: increasing your value
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The effective secretary: increasing your value

Price:
£395+ VAT

The relationship between a manager and his/her secretary or assistant can be unnecessarily difficult or problematic when the assistant lacks confidence in recognizing ways in which he or she can make things work and run smoothly for both parties. This highly interactive personal
development course will give you an opportunity to explore the different ways managers and secretaries or assistants work together and choose what works best for your situation.

Course content: 
- Your role as a secretary or assistant – how does it fit within the organisation and how can you increase your value? 
- Creating professional relationships that work 
- Recognising different communication styles and how and when to use them 
- Tools for handling difficult situations 
- Boosting your self confidence and your professional image 
- Prioritising, planning and managing tasks 
- Creative thinking and problem solving – learning to be one step ahead 
- Persuading and influencing – effective techniques.

Who should attend?
Secretarial and other support staff who want to increase their value to their managers.

 
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Tools
 
Key Details
Duration1 day
 
£395
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).