The art of effective communication
The art of effective communication

Duration:
Half day

Objective
Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a
result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use
to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and
telephone conversations will be examined.

Contents
• The difference between communicating ideas and selling ideas
• Barriers to good communication
• Using a simple structure to plan effective communication
• How behaviour and personality influence the way people communicate
• Nine key skills areas
• Communicating more effectively on an individual and group basis
• Using different styles of language to build rapport

Who should attend
This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of
communication and skills.

Course benefits
Delegates who attend this course will benefit from a better understanding of;
• How to build rapport - sounding friendly and confident
• Hearing and listening techniques - clarifying with questions
• Speaking clearly - speed, articulation, sentence structure, reinforcing main points
• Checking and understanding

Additional information
The aim of this course is to encourage delegates to examine all forms of face-to-face communication, and to help them develop their
skills to become more confident and persuasive.

Certificates
All delegates who successfully complete this course will receive a certificate of attendance.

Trainers background
The trainer for this course has extensive experience in design and delivery of communications skills programmes. They have been
successfully delivering training to both public and private sector organisations for over twelve years and have an excellent background
in practical coaching methods and leading effective and successful teams.
 
Course Dates
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
1-16 of 16
Tip: Click column names to sort. Click start dates to see scheduled days
LocationDistance (approx)Course Start DateNo. DaysWeb price ex.VATCourse Status 
Aberdeen Doubletree by Hilton537 miles Tue 05 May 09 0.5£185      CLICK TO ENQUIRE
    CLICK TO BOOK
Edinburgh - Channings Hotel424 miles Wed 06 May 09 0.5£155      CLICK TO ENQUIRE
    CLICK TO BOOK
Belfast483 miles Thu 07 May 09 0.5£145      CLICK TO ENQUIRE
    CLICK TO BOOK
Newcastle281 miles Fri 08 May 09 0.5£175      CLICK TO ENQUIRE
    CLICK TO BOOK
Manchester204 miles Mon 11 May 09 0.5£165      CLICK TO ENQUIRE
    CLICK TO BOOK
Inverness561 miles Tue 12 May 09 0.5£145      CLICK TO ENQUIRE
    CLICK TO BOOK
Belfast483 miles Wed 13 May 09 0.5£145      CLICK TO ENQUIRE
    CLICK TO BOOK
Glasgow406 miles Thu 14 May 09 0.5£145      CLICK TO ENQUIRE
    CLICK TO BOOK
Birmingham118 miles Mon 17 Aug 09 0.5£165      CLICK TO ENQUIRE
    CLICK TO BOOK
Bristol118 miles Tue 18 Aug 09 0.5£165      CLICK TO ENQUIRE
    CLICK TO BOOK
London2 miles Wed 19 Aug 09 0.5£195      CLICK TO ENQUIRE
    CLICK TO BOOK
Aberdeen Doubletree by Hilton537 miles Tue 03 Nov 09 0.5£185      CLICK TO ENQUIRE
    CLICK TO BOOK
Belfast483 miles Wed 04 Nov 09 0.5£145      CLICK TO ENQUIRE
    CLICK TO BOOK
Edinburgh - Channings Hotel424 miles Thu 05 Nov 09 0.5£155      CLICK TO ENQUIRE
    CLICK TO BOOK
Newcastle281 miles Fri 06 Nov 09 0.5£175      CLICK TO ENQUIRE
    CLICK TO BOOK
Manchester204 miles Sat 07 Nov 09 0.5£165      CLICK TO ENQUIRE
    CLICK TO BOOK
Tools
 
Key Details
Duration0.5 days
 
£145
per delegate