The art of effective communication
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This effective communication training course is held in Belfast, Aberdeen, Birmingham, Edinburgh, Glasgow, Inverness, London, Manchester and Newcastle. Select a category link above to see more course and location options. The art of effective communication

Duration:
Half day

Objective
Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a
result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use
to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and
telephone conversations will be examined.

Contents
• The difference between communicating ideas and selling ideas
• Barriers to good communication
• Using a simple structure to plan effective communication
• How behaviour and personality influence the way people communicate
• Nine key skills areas
• Communicating more effectively on an individual and group basis
• Using different styles of language to build rapport

Who should attend
This course is suitable for all employees who are looking to improve their effectiveness by exploring different methods of
communication and skills.

Course benefits
Delegates who attend this course will benefit from a better understanding of;
• How to build rapport - sounding friendly and confident
• Hearing and listening techniques - clarifying with questions
• Speaking clearly - speed, articulation, sentence structure, reinforcing main points
• Checking and understanding

Additional information
The aim of this course is to encourage delegates to examine all forms of face-to-face communication, and to help them develop their
skills to become more confident and persuasive.

Certificates
All delegates who successfully complete this course will receive a certificate of attendance.

Trainers background
The trainer for this course has extensive experience in design and delivery of communications skills programmes. They have been
successfully delivering training to both public and private sector organisations for over twelve years and have an excellent background
in practical coaching methods and leading effective and successful teams.
 
Tools
 
Key Details
Duration0.5 days
 
£165
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).