Telephone Technique

Telephone Technique

Objectives: 
- To acquire a confident and friendly telephone manner 
- To learn what to say and what NOT to say 
- To gain effective listening skills 
- To deal with awkward situations 
- To adopt ways of taking and passing on messages in a professional way

You Will Learn: 
- Improved communication skills 
- The importance of voice and attitude 
- Listening skills and questioning techniques 
- To sound confident and helpful 
- To handle awkward calls 
- To take messages 
- To hand over and re-route a call

Who Should Attend:
All staff who would like to improve their telephone communication skills, but in particular those who use the telephone as an important part of their job.

Important: this course is limited to 6 delegates to ensure maximum benefit.