Telephone Collections
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Telephone Collections

How Long Is This Course?
1 Day

Who Should Book This Course?
The Telephone Collections Course is designed for people involved in telephone collections or credit control.

Aims Of The Course
This course will enable delegates to confidently deal with customers on the telephone and bring collection calls to a satisfactory conclusion, meaning more money coming in and less bad debt or litigation.

Learning Objectives
By the end of this course you will be more confident in dealing with customers who owe money and persuade them to pay their outstanding debt, and so be able to bring collection calls to a satisfactory conclusion.

Use an organised approach to each stage of a collections call, from preparation through to follow-up actions .

Recognise the importance of good verbal and vocal skills on the telephone
Take/make well-managed collections calls with a greater degree of confidence
Recognise when customers are seeking to avoid payment
Using techniques to overcome excuses .

Close each call effectively, gaining a satisfactory conclusion.
 
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Key Details
Duration1 day
 
£295
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).