Telecomms & Call-Centre Continuity - Residential
Telecomms & Call-Centre Continuity

Summary:
This two day residential course will bring delegates up to speed with existing and emerging telecommunications technologies, and give them an understanding of how to apply Business Continuity best practice in this arena.

The Course Will Benefit:
Those working in organisations relying on telecommunications to operate. Attendees who have benefited in the past include Business Continuity, IT, Telecommunications and Call Centre Managers

The Course Covers:

Common causes of telecommunications failures
Recognising Vulnerabilities
Single Points of failure
Resilience for business
Resilience versus recovery
Strategies for prevention and response
Telephony Design issues
Recognising Vulnerabilities
Crisis communications

Duration: 2 days

The venue:
The award winning Cotswold Conference Centre is near Moreton-In-Marsh, which is 90 Minutes on a direct line from London Paddington. We offer free transfers from Moreton-in-Marsh railway station and Birmingham International Airport/ Railway Stn (restrictions apply; please contact Continuity Shop for details).

Course Presenters:

Chris Tulloch MBCI
Ian Francis MBCI

Ian is a widely experienced Business Continuity professional who has extensive experience in the field of telecommunications. Chris is an experienced Business Continuity Consultant, and trainer who specialises in telecommunications & call-centre continuity and technical DR. Click here for more information about the presenters.



 
Course Dates
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Key Details
Provided by:
The Continuity Shop


 
Duration2 days
 
£1,195
per delegate