Supporting Users Running the MS Windows XP Operating System
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Supporting Users Running the MS Windows XP Operating System

Prerequisites
Please note, this course is not suitable for those new to Windows XP, typically delegates will have at least six months experience in supporting a Microsoft Windows desktop environment

This course is intended for new entrants and career changers new to the IT industry. They have experience using Microsoft Office and have basic Microsoft Windows navigation skills. Another audience is the current call center technician with 6 months experience looking to validate their support skills.

Course Objectives
-Perform and troubleshoot an attended installation of the Windows XP operating system
-Answer end user questions related to upgrading from a previous version of Windows
-Monitor and analyze system performance
-Troubleshoot system startup and user logon problems
-Troubleshoot network protocols and services
-Troubleshoot name resolution issues
-Configure and troubleshoot storage devices
-Troubleshoot connecting to local and network print devices
-Configure and troubleshoot input and output (I/O) devices
-Troubleshoot the TCP/IP protocol
-Monitor, manage, and troubleshoot access to files and folders
-Configure and troubleshoot hardware devices and drivers
-Configure and troubleshoot display devices
-Configure and troubleshoot local user and group accounts
-Configure and troubleshoot Internet Connection Firewall (ICF) settings
-Configure and troubleshoot remote connections
-Perform post installation configuration (user configuration, apply service packs, etc.).
-Configure support for multiple languages or multiple locations
-Troubleshoot security settings and local security policy
-Configure and troubleshoot end user systems using remote Desktop and Remote
-Configure and troubleshoot Advanced Configuration and Power Interface (ACPI)

Course Content
-Module 1: Introduction to the Desktop Support Technical Role and Environment
-Module 2: Exploring and Configuring the Windows XP User Interface
-Module 3: Resolving Desktop Management Issues
-Module 4: Resolving Network Connectivity Issues
-Module 5: Resolving Hardware Issues
-Module 6: Resolving File and Folder Issues
-Module 7: Resolving Printer Issues
-Module 8: Resolving Installation Issues
 
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Key Details
Duration3 days
 
£1,165
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).