Supporting Users Running Applications on a MS Windows XP Operating System
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Supporting Users Running Applications on a MS Windows XP Operating System

Prerequisites

Attended Course 2261: Supporting Users Running the Microsoft Windows XP Operating System; or
Experience using Microsoft Office; and
Experience using a Microsoft Windows operating system such as Microsoft Windows XP.

Course Objectives
-Configure and troubleshoot applications
-Troubleshoot application installation problems
-Configure and troubleshoot e-mail account configurations
-Configure and troubleshoot Internet Explorer
-Configure the operating system to support applications
-Manage Microsoft Outlook data, including configuring, importing, and exporting data, and fixing corrupted data
-Resolve issues related to customising Outlook Express
-Resolve issues related to customising the operating system
-Configure and troubleshooting connectivity for applications
-Configure application security
-Troubleshoot the TCP/IP protocol
-Set application compatibility settings
-Configure and troubleshoot Outlook Express
-Configure and troubleshoot file system access and file permission problems on multi-boot computers
-Resolve issues related to usability of applications.
-Resolve issues related to customising Internet Explorer
-Identify and troubleshoot problems related to security permissions
-Answer end user questions related to application security settings

Course Content
-Module 1: Introduction to Supporting Users Running Applications on Windows XP
-Module 2: Troubleshooting Desktop Application Support Issues
-Module 3: Troubleshooting Issues Related to Internet Explorer
-Module 4: Troubleshooting Issues Related to Outlook
-Module 5: Troubleshooting Issues Related to Office
-Module 6: Troubleshooting Issues Related to Outlook Express
 
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Key Details
Duration2 days
 
£820
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).