Categories: Leadership and Team Building ,  Supervisory Skills

Supervisor Training Course

First steps in organising and directing work effort

Duration:
2 day

This two day programme has been designed specifically for supervisors and team leaders who have to manage people whilst still working as part of a team. Introducing the key skills necessary for organising and directing work effort, it is ideal for recently promoted supervisor/team leader or as a refresher for those who have not had formal training. Clear guidelines are given on each topic with practical exercises to instill the skills and techniques needed to succeed.

Programme Contents
The Role of the Supervisor/Team Leader
- Making the First Move into Management
- Avoiding the Pitfalls and Problems
Team Leadership
- The Mechanics and Dynamics of Supervision
- Characteristics of Effective Teams
- Developing Your Leadership Skills
Motivating Yourself and Others
- The Theory
- Recognising the Needs of Subordinates
- Putting Theory into Practice
Controlling The Team
- Quality and You
- Setting Objectives
- Work Allocation and Delegation
- Dealing with Problem Behaviours
- Discipline and Reprimand
Maintaining Team Performance
- Identifying Training Needs
- On the Job Training
- Performance Reviews
Key Communication Skills
- Leading Effective Team Briefings
- Learning to Really Listen
- Giving Clear Instructions
Personnel Effectiveness
- Assessing Your Personal Efficiency
- Urgent vs. Important: Prioritising and Planning
- Action Planning

Who Will Benefit from this course
This course is designed for first line supervisors and team leaders who have to manage people whilst still working as part of the team they supervise. It is the ideal course for those recently promoted into a supervisory position who want to understand how to supervise others effectively. It is also a very useful programme for those already in a supervisory role who have not had formal training or would like to refresh and update their skills.

Description of the course
The course introduces the role and responsibilities of the supervisor/team leader and covers the key skills necessary to make the transition from team member to team supervisor. Clear guidelines are given on each topic and exercises, case studies, role play, discussions and tutor feedback ensure the necessary skills are practiced. Self-assessment tools are used to help delegates relate the training points to their own team and situation.

The programme starts by identifying the role and responsibilities of the supervisor/team leader and the common problems faced when moving into this role. The difference between team leadership and team management is explored and the factors needed to create an effective team identified. The importance of controlling the team’s output and methods for doing this are looked at, including giving feedback, how to deal with problem behaviours, motivating people, delegation and giving clear instructions. The course also includes a section on improving personal effectiveness through improving personal efficiency.

Throughout the programme delegates are encouraged to identify specific actions to implement on their return to work.

Course objectives
- To enable delegates to learn the basic people management techniques that will allow them to get maximum performance from their team.
- To build confidence in supervising others.

What you will gain
A comprehensive knowledge of the skills and techniques required to be an effective first line supervisor. Through exercises and case studies you will gain practical experience of the key supervisory skills.

Course timings
Day One: Start 9:45 am Finish 5.00 pm
Day Two Start 9.45 am Finish 5.00 pm

Delegates’ comments
“Lots of interaction, which was very good.”

“Well structured and highly recommended.”

“Thank you! Very enjoyable and beneficial.”

“Very Informative”

Recommended Follow-on Courses
A structured personal development programme can be prepared from a selection of Spearhead courses. The following are recommendations - our tutors would be pleased to answer questions or advise:

Working with Difficult People – learn the skills of potential conflict management

Persuading & Influencing skills – how to reach positive outcomes

Time Management – learn the techniques of the top performers

Financial Awareness – everything you need to know about business finance for the non-specialist