Selling on the Telephone
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This course is usually held in London, Guildford and London Croydon as a public course but can also be offered on an In-company basis. The Training Provider's course description is included below. Selling on the Telephone.

Why attend?
Delegates will come away with proven systems to help increase the amount of business generated by telesales or telemarketing. Even the most reluctant salesperson will gain confidence and knowledge whether to make calls themselves or to retain someone to do it for them.

Who should attend?
- New recruits to telesales
- Staff that are new to sales
- Secretaries and PAs
- Customer service staff
- Managers in a client-facing role

What will they learn?
- Why people buy
- Secrets to creating a good first impression
- Better planning and preparation for calls
- Classic strategies to reach the decision-maker
- Turn more enquiries into sales
- Structuring the call
- Listening and active listening
- 7 steps to handling all objections
- Types and leverage of questions
- Dealing with the fear of calling
- Matching features to benefits
- Voice and presentation
- Commissioning outsource telemarketing companies
- Measurement and improvement systems

Testimonial:
Very beneficial, having no basic sales training and not coming from a sales related background it was great.
Claire, ASC Telecom

What you get:
- Refreshments and finger buffet
- Plus pre-course questionnaire
- plus FREE 120-page book: “The A&P guide to skills and strategies to selling more of your goods or services” (worth £14)
- plus goody bag with over a dozen useful sales objects
- plus course manual
- plus post course-activity plan
- plus one month online support
- plus 20% discount on any future booking for that delegate (worth £70)
- plus subscription to sales newsletter
- plus a year of sales tips weekly email bulletin (worth £19) 
A&P reserves the right to vary any content prior to, during or after any course
 
Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£345
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).