Reception/Telephonist Techniques Course
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Reception Techniques Course.

About the Course:
This one-day course is designed for anybody undertaking a Receptionist rôle to help them deal more effectively with clients both on the telephone and in person.

Course Contents:
Our course will be tailored to suit any individual requirements, which we would ask you to specify. Our standard course covers all the basic skills, including:

First Impressions Count
- Responsibilities of the Receptionist
- The Reception Area
- Creating and maintaining a good business relationship with your clients
- Quality and Service
- Meeting and greeting your clients face to face
- How to promote a good image
- Dealing with enquiries face to face

Essential Ingredients of Telephone Techniques for Receptionists
- Answering callers
- Taking messages
- Handling complaints
- Dealing with difficult clients
- Leaving messages
- Dealing with answerphones
- Avoiding confrontation
- Being firm but polite
- Call control
- Terminating a conversation
- Taking enquiries
- Improve Performance
- Professional Behaviour
- Communications
- Personal Action Plan
 
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration1 day
 
£457
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).