Quality Management System ISO 9001:2000 Lead Auditor Course (IRCA2245) IRCA Registration No. A17090
This popular IRCA registered five day course, is ideal for people responsible for planning, managing and carrying out ISO 9001: 2000 (and 2008 version) Quality Management System Audits. It is also provides a powerful insight into how certification auditors work for those who are due to be audited. It fully satisfies the training component of the IRCA registration process and the certificate awarded to successful delegates is internationally recognised.
Course Objectives
By the end of the course delegates should have a sound understanding of how to do effective management systems audits to ISO 19011 – the international guidance for quality and environmental management systems auditing. This includes understanding of:
- How to interpret ISO 9001 in the manufacturing and service sectors
- How to analyse and audit processes focused on achieving customer satisfaction and loyalty
- The lead and auditor’s roles in the audit cycle from initiation, through planning, carrying out the audit, reporting the findings, following up on corrective and preventive actions and surveillance
- The correct approach, skills and auditing techniques for successful auditing
Course Content
Pre-course
We are required by IRCA to ensure that delegates have a working knowledge of quality management systems prior to attending the course and to this end we supply a plain language guide to ISO 9001 and ask them to complete and return a mini-quiz type of questionnaire.
During the course
Everyone has at some time attended a “death by PowerPoint” course. We believe people learn better when they enjoy the experience and use the learn by doing approach known as Accelerated Learning. This engages all the learning receptors in interactive sessions with constructive, student-led feedback. IRCA requires the students to sit an exam, but this is open book and each delegate has access to all the exercise material plus the comprehensive course manual and any other notes they have taken. We also provide some practice exams and specimen answers for additional study. We limit attendance on our courses to 10 delegates to provide them with maximum student-tutor access and provide after hours tutorial to anyone who wants it.
Each delegate receives a free and very comprehensive bound checklist against all the requirements of ISO 9001 which is useful to them during the course and especially when they do audits after the course.
We have dispensed with the traditional room layouts and encourage the students to create their own learning environment.
More details of what is covered
ISO 9001 is based on eight management principles – customer focus, leadership, involvement of people, a system approach, use of processes, analysis of data, continual improvement and mutually beneficial supplier relationships. We explain these fundamentals and how ISO 9001 applies them to various types of companies and systems. We also provide details of the two complementary guides – ISO 9000 and ISO 9004 which explain the principles and terminology and provide guidance on how to develop from ISO 9001 for business performance improvement.
Delegates also learn through a variety of participative exercises:
- How to perform the roles and responsibilities of lead and support auditors
- the interpersonal and other skills required by an auditor
- How to plan, carry out and constructively report an external audit
- How to do pre-audit visit and review auditee supplied documents
- how to prepare effective process based checklists
- how to create an audit plan for a multi-auditor, multi-day audit
- How to lead and carry out effective opening and closing meetings
- the difference between the various audits (i.e. customer on supplier – second party, certification audits – third party and internal audits – first party
- How to effectively handle problems which can occur during audits
We also explain how to become a registered IRCA Auditor and Lead Auditor and provide post-course support with this.
Venues
Bailbrook House Hotel, Bath
Price
£840+VAT (accommodation is not included)