Professional Receptionist

Professional Receptionist

Objectives: 
- To understand the importance of the receptionist’s role 
- To learn how to make a first impression people remember 
- To review best telephone practice 
- To develop strategies for dealing with difficult people and situations

You Will Learn: 
- To adopt appropriate telephone techniques 
- To receive visitors professionally 
- To direct calls correctly 
- To deal with difficult people and situations 
- To improve personal effectiveness

Who Should Attend:
Staff who are representing the company in a front line reception position, or who are
asked to deputise in this important role from time to time.

Important: this course is limited to 6 delegates to ensure maximum benefit.