Persuading and Influencing for the PA and Administration Personnel
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This Persuading and Influencing training course is held in London in the South East, Birmingham in the Midlands, Bristol in the South West, Leeds and Manchester in the North and Edinburgh in Scotland. Please select the Course Dates Tab above to see current course dates, or select a category link above to see more course and location options. Persuading and Influencing for the PA and Administration Personnel

About the Course:
PAs and secretaries have a pivotal role coordinating meetings; collating information and cascading business decisions to other departments. This course teaches the communication skills to ensure this happens on schedule and without conflict.

Course Overview:
-Communication theory
-The different elements of communication and how they work together to influence our interpersonal communication
-What is influencing?
-Building rapport with your manager and colleagues
-The difference between influencing and manipulating
-The link of self esteem with influencing and how to build it
-Interpersonal Communication
-Why does it matter and what is it?
-The difference between personality and behaviour and the three behaviour types
-Choosing helpful behaviour
-Handling conflict and difficult situations
-Questioning and negotiation
-Choosing and using appropriate questions
-Being clear on your objectives and bottom line
-Meeting the needs of both parties
 
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Key Details
Duration1 day
 
£479
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).