Personal Effectiveness
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Personal Effectiveness

Training Description
This course is designed for those who wish to improve their level of personal effectiveness in the workplace. It aims to increase participants self awareness of their own behaviours and the impact these behaviours have on others.

The Course Suits
Anyone who wishes to be both more effective and more influential in the workplace

Training Benefits
An understanding of the relationship between their own values, attitudes, beliefs and behaviours
An understanding of how our beliefs influence others' perception of us
The development of strategies for changing 'limiting' beliefs to 'empowering' beliefs
An understanding of the role of assertive behaviour as a business skill
An understanding of the importance of assertive communication and appearance
Develop a range of influencing skills for customers and other members of staff
An opportunity to put these skills into practice in the 'safe' environment of the training room

Course Timetable
09:30 - 10:00 Introduction and Course Objectives

10:00 - 10:15 What is personal effectiveness and what do we achieve by it?

10:15 - 10:45 Success - the relationship between attitude, skills and knowledge

10:45 -11:15 Our own values, attitudes, beliefs and behaviours

11:15 - 11:45 How others see us

11:45 - 12:15 Changing 'limiting' beliefs to 'empowering' beliefs

12:15 - 13:00 Communication for success

13:00 -14:00 Lunch

14:00 - 14:30 Influencing

14:30 - 15:30 Assertiveness as a business skill

15.30 - 16:30 Exercise - a group project to use practice assertive communication and influencing skills

16.30 Summary and Action Plans Agreed
 
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Tools
 
Key Details
Duration1 day
 
£425
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).