People Management Skills for PAs and Senior Secretaries
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Overview
Course duration: 1 day.

Designed specifically for secretaries and PAs, this highly interactive course will provide you with the skills to enable you to maximise the performance of others.

Today's PAs and administrators increasingly have responsibility for managing the performance and productivity of others. You will learn how to deal effectively and confidently with difficult situations and people and fulfil your role effectively. You will receive a book to take away with you, packed with tips for future success.

Is it right for me?
Suitable for PAs, senior PAs, executive secretaries and EAs who manage others and are looking to enhance their own effectiveness as well as the performance of the team they work with.

What will I learn?
By the end of this course you will be able to:
•Define what is required of you in your capacity as a team leader.
•Meet the demands of your workload.
•Confidently manage others.
•Provide leadership to achieve greater productivity.
•Learn how to manage people that you used to work alongside.
•Motivate others and support their development.
•Handle difficult situations and conflict with confidence.
•Delegate effectively.

What will it cover?

Defining Your Responsibilities as a Team Leader
•What is required of you? – your role and responsibilities
•Meeting the needs of your manager and others
•Getting the best from individuals
•Balancing your personal workload with the demands of your supervisory role

Supervising People and Managing Others
•Performance setting goals, objectives and standards of performance
•Using the strengths of every individual
•Giving and receiving feedback, criticism and praise

Overcoming People Problems
•Dealing with difficult people
•Assertiveness and the supervisor
•Supervising people you used to work alongside

Motivating and Leading Your Team
•Developing your leadership qualities
•Gaining commitment from others
•Motivating the team
•The dynamics of successful teams
•Establishing a positive and productive environment

Improving Individual and Team Effectiveness
•Managing office performance and efficiency
•Managing your own time
•Successful delegation and team development
•Prioritising and planning workflow
•Encouraging team organisation

Personal Development
•Formulating a personal action plan

Further courses to consider
Making Sense of Finance - Essential Knowledge

Manager & Secretary/PA - Working Together More Effectively
 
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Key Details
Duration1 day
 
£549
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).