Modelling Business Processes
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Modelling Business Processes

Modelling Business Processes is one of an integrated set of courses leading to the widely respected British Computer Society Information Systems Examination Board (ISEB) Diploma in Business Analysis. It can also lead to the ISEB Diploma in Systems Development.

Modelling Business Processes is a SPECIALIST module of the ISEB Diploma in Business Analysis.

Overview
The success of business change projects is greatly increased by modelling the business processes prior to change. Modelling allows a common understanding and visibility of the current situation, facilitates the evaluation of alternative strategies and reflects the change to be implemented. This course enables delegates to practice a variety of techniques for modelling and improving business processes and for evaluating the effectiveness of change.

Duration
This is a 2 day course.

Prerequisites, evening study and examinations
There are no pre-requisites for the course. Some evening work is required during the course.

Delegates can take an optional one-hour written examination at the end of the course.

Successful candidates are awarded the ISEB Certificate in Modelling Business Processes.

ISEB Diploma in Business Analysis
Modelling Business Processes is a SPECIALIST module in the ISEB Diploma in Business Analysis, which is an internationally recognised qualification offered by the British Computer Society (BCS).

Course Objectives
This course will enable delegates to:
- Identify and model core business processes at both the organisational and operational levels
- Analyse activities within business processes
- Analyse managerial and performance aspects of activities and processes
- Evaluate and re-design business processes
- Measure the effectiveness of the change
- Prepare for the ISEB Certificate in Modelling Business Processes

Who Should Attend
Those who are likely to become involved in business analysis at any level, including:
- Business Analysts and Systems Analysts
- Business Managers
- Developers
- Project Managers and Team Leaders
- Quality Assurance and Quality Control Managers

Course Content
- Rationale
- Purpose of business process modelling
- Context: organisations, systems, processes, stakeholders
- Strategic context and business goals
- Approaches to business process modelling
- Definition of a business process

Identifying Business Processes
- Types of processes and functional areas
- Process view versus functional view
- Value chain analysis and business performance
- Hierarchy of business processes and tasks

Modelling Business Processes
- Process modelling techniques (including swimlanes)
- "As Is" modelling
- Events and outcomes
- Actors involved with business processes
- Business rules

Evaluating and Improving Business Processes
- Improving Business Processes
- Analysing activities, work flow, tasks
- Problem Analysis; GAP Analysis; Root Cause Analysis
- Business process improvement
- "To Be" process model

Monitoring
- Identifying current and new standards and measures
- Measuring effectiveness of change: goals, measures and issues
- Challenging the business rules
- Staff performance and human aspects

Transition
- Using the business process model to identify IT requirements
- Skills profiling and staff development
- Procedure design

Implementation Issues
- Implementing the new processes
- Making and managing the change


 
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Key Details
Duration2 days
 
£750
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).