Managing your Manager
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Managing your Manager

Course Outline
Effective management depends on the development and maintenance of a productive two-way relationship. This will only happen both people understand each other’s roles and responsibilities, and have an ability to create a positive working dynamic. This course will enable participants to consider their own responsibilities towards their manager, and to discover how they can play an effective part in ensuring a working relationship that is rewarding for themselves, their manager, their team and the organisation as a whole.

Key Aims
• To enable participants to operate confidently and competently by developing key skills in relationship management
• To focus on key issues and challenges relating to the relationship with a manager, such as: dealing with differences, understanding mutual roles and responsibilities, and maintaining a positive partnership approach
• To introduce and promote the benefits of using an effective model of management and supervision that the supervisee can contribute to
• To introduce powerful and flexible tools and techniques for effective relationship management whatever the participants’ previous experience or circumstances
• To enable participants to increase awareness of their personal style, and the effect on their relationship with their manager
• To facilitate the development of strategies for improving participants’ personal approach and building on their natural style

Key benfits
Participants will learn how to:
• Identify personal responsibilities in the management relationship
• Consider their manager’s style in relation to their own
• Learn the value and nature of a high quality relationship with their manager
• Identify areas of conflict, and how to proactively seek solutions
• Develop a strategy for improving the quality of the relationship with their manager
• Learn to make the best use of 1:1 supervision sessions

The organisation will:
• Have more confident and competent staff
• Have more motivated team members
• Develop teams to their full potential
• Reduce levels of conflict and stress
• Improve staff retention

Outline Programme
• Positive working relationships - Identifying characteristics of good working relationships and understanding what ‘managing your manager’ is and isn’t about
• Dealing with differences and difficulties – How to capitalise on commonalities; establish your relationship and respond positively to conflicts and difference in style
• Supporting your manager – Using personal strengths to mutual advantage; sharing responsibility and outcomes
• Assertiveness skills – Developing an honest and assertive communication style for positive effect
• Responding to requests – Identifying familiar responses; balancing personal versus organisational interests; saying “no” without appearing unhelpful; accepting tasks without compromising other priorities
• Utilising supervision sessions – Working within the groundrules; preparing thoroughly; using effective communication skills for mutual benefit
• Accessing support – Being accountable for mistakes and admitting difficulties; helping your manager to help you; communicating your own progress
• Personal development planning – extending learning back into the workplace
 
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Tools
 
Key Details
Duration1 day
 
£395
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).