Managing Difficult Staffing Situations
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Managing Difficult Staffing Situations

Training Description
This Managing Difficult Staffing Situations Course helps delegates understand the importance of managing poor performance and helps give delegates the confidence to manage day-to-day poor performance and behavioural problems within their team.

The Course Suits
Any Manager, Team Leader or Supervisor wishing to gain skills in Managing Poor Performance and Behavioural Problems.

Training Benefits
Identify the different types of poor performance and behavioural problems.
Understand the importance of managing poor performance and behavioural problems within the team.
Understand and develop confidence in the skills required to manage poor performance and behavioural problems effectively.
Practice poor performance management skills and develop an Action Plan.

Course Timetable
09:30 - 10:00 Coffee, Introductions and Course Objectives

10:00 - 10:30 Identifying Poor Performance - Current Issues

10:30 - 11:15 The Importance of Managing Poor Performance

11:15 - 11:30 Barriers to Managing Poor Performance

11:30 - 11:45 Skills for Managing Poor Performance

11:45 - 12:15 Communication-Questioning Skills

12:15 - 13:00 Communication-Active Listening Skills

13:00 - 14:00 Lunch

14:00 - 14:30 Delivering Feedback and Difficult Messages

14:30 - 15:15 Successfully Setting Objective to Improve Performance

15:15 - 16:30 Case Study/Practical

16:30 Summary and Action Plans Agreed
 
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Key Details
Duration1 day
 
£425
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).