Categories: Auditing ,  ISO/IEC 20000

Delivery Method
Interactive Classroom

Target Audience
Auditors who are an employee or associate of a Registered Certification Body
Certified internal auditors performing audits

Course Description
This Auditing Track qualification is designed to communicate the details of auditing within the itSMF certification scheme guidelines. It includes :
•Introduction and background to ISO/IEC 20000
•The itSMF Certification scheme explained
•Use and application of ISO/IEC 20000
•ISO/IEC 20000 Scoping and Eligibility (Applicability)
•ISO/IEC 20000 overview; terminology, processes and objectives
•ISO/IEC 20000 Part 1 in detail : The Specification for Service Management
•The role of the Service Management toolset in certification
•ISO/IEC 20000 Part 2 overview : The Code of Practice for Service Management
•Exam practice and preparations
Our delegates enjoy pass rates that exceed the average for all other course providers for this qualification.

Duration
2 days

Examination (included in course fee)
25 multiple choice questions, 18 questions correct out of 25 to pass
itSMF Accredited

Pre-Requisites
Certified ISO 9001, TickIT or other equivalent qualified auditor with 3 years general IT auditing experience with good communication skills OR certified internal auditor with at least 3 years general IT auditing experience with good communication skills.

Important Information –Why PRO-ATTIVO?
PRO-ATTIVO brings its consulting experience in to the classroom so that delegates leave our courses with much more than a certificate, they leave with valuable pragmatic information that can be used in the workplace.We were one of the world’s first itSMF accredited course providers for this qualification and are probably the most successful.PRO-ATTIVO also has representation on the British Standards Institute committee responsible for contributing to the development of the next version of the standard. PRO-ATTIVO helped the itSMF to establish their certification scheme and have audited the auditors on behalf of the itSMF to ensure compliance to the scheme guidelines.