ITIL v3 Intermediate certificate in Managing Across the Lifecycle
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ITILv3 Intermediate certificate in Managing Across the Lifecycle

Who should attend
-Individuals who require a business and management level understanding of the ITIL® V3 core Lifecycle.
-Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module.
-Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite.

Prerequisites
Candidates must have a total of at least 17 credits;
- 2 credits from the ITIL® V3 Foundation Certificate or the ITIL® V2 Foundation plus Bridging Certificate
AND
- 15 credits (minimum) from a balanced combination of ITIL® V3 Service Lifecycle and ITIL® V3 Service Capability Certificates

On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer. If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination.

Course Objectives
The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

Course Content
-Introduction to IT Service Management Business and Managerial Issues
-Managing the Planning and Implementation of IT Service Management
-Management of Strategic Change
-Risk Management
-Understanding Organisation Challenges
-Service Assessment
-Understanding Complementary Industry Guidance
 
Tools
 
Key Details
Duration5 days
 
£1,995
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).