ITIL Version 3 Foundation Certificate
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This ITIL Version 3 Foundation Certificate training course is held in London in the South East, Birmingham in the Midlands, Bristol in the South West, Leeds and Manchester in the North and Edinburgh in Scotland. Please select the Course Dates Tab above to see current course dates, or select a category link above to see more course and location options. ITIL Version 3 Foundation Certificate.

About the Course:
The Information Technology Infrastructure Library (ITIL) is a framework of best practice approaches intended to facilitate the delivery of high quality IT services. ITIL outlines an extensive set of management procedures intended to support businesses in achieving both high financial quality and value in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development and operations.

Course Overview:
- The course provides delegates with an Introduction to Service Management and a detailed understanding of the services, functions, processes and roles of the 5 main areas of the service management lifecycle.

Service strategy
– Strategy and value planning
– Responsibilities and roles
– Implementation of service strategies
– Risks and critical success factors

Service design
– Risk analysis
– Implementation
– Cost
– Control and measurement

Service transition
– Cultural and organisational change management
– Knowledge management

Service operations
– Scalability
– Control and measurement
– Processes and functions

Continual service improvement
– Business and technology drivers
– Best practice

Examination Details:
The ITIL® Foundation qualification is assessed by an hour long multiple choice paper, consisting of 40 questions. All assessments are included within the course fees and integrated into the programme.

 
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Key Details
Duration3 days
 
£1,199
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).