ITIL® V3 Foundation
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ITIL® V3 Foundation

Pre-requisites
This course is suitable for all levels of IT Staff.

It is a non-technical course and is suitable for non-IT staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management
It is especially beneficial for those individuals who have responsibility for designing and / or implementing Best Practice solutions for IT service management.

This course is suited for anyone who wishes to develop his or her career by attaining a formal qualification in IT service management (and who might wish to go on and study for higher level qualifications in this field)

Objectives
ITIL Foundation provides you with an excellent introduction to IT service management as described by the latest version (version 3) of the IT Infrastructure Library (ITIL)

This course has been accredited by the Information Systems Examination Board (ISEB), which is a part of the British Computer Society (BCS) who are the examining body for ITIL

The qualification gained is the internationally recognized ISEB Foundation Certificate in ITIL

The Foundation exam is a closed book 1 hour paper, of 40 multiple choice questions in which you must get 65% in order to pass. The Foundation Certificate counts for 2 credits, and is a pre-requisite of higher level courses. The paper is taken on the afternoon of the 3rd day.

Overview of ITIL® v3 and Service Management
- What is ITIL® v3?
- ITIL® v3 and Quality
- Service Management
- ITIL® v3 Processes

Service Strategy - Overview of Goals and Objectives
- Define the Market
- Develop Offerings
- Develop strategic assets
- Prepare for Execution
- Service Portfolio Management
- Demand Management
- Financial Management

Service Design - Overview of Goals and objectives + Roles
- Service Level Management & Supplier Management
- Service Catalogue Management
- Availability Management
- Information Security Management
- Capacity Management
- IT Service Continuity Management

Service Transition - Overview of Goals and objectives + Roles
- Change Management
- Service Asset and Configuration Management
- Release and Deployment Management

Service Operation - Overview of Goals and objectives + Roles
- Incident Management
- Event Management
- Request Fulfilment
- Problem Management
- Access Management
- Service Desk
- The Technical Management Function
- The Application Management Function
- The IT Operations Management Function

Continual Service Improvement - Overview of Goals and objectives + Roles
- Continual Service Improvement - 7 Step Improvement Process
- CSI - Improvement Model
- CSI - Deming Cycle

Technology and Architecture - Overview of Goals and objectives
- ITIL EXAM mock
- ITIL Live exam

Duration
3 Days course

 
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London London Mon 11 Jun 12 3£895      CLICK TO ENQUIRE
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Key Details
Duration3 days
 
£895
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).