ITIL IT Service Management Workshop
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ITIL® IT service management workshop

Price:
£895 + VAT

This three-day workshop introduces the internationally recognised best practice concepts of the IT Infrastructure Library (ITIL®) and allows the opportunity to achieve the recognised ITIL® foundation certificate in IT service management. The one-hour ITIL® foundation exam will take place at the end of the third day. The workshop will consist of presentations, discussions and group exercises in preparation for the exam.

The workshop will cover: 
- Service desk 
- Incident management 
- Problem management 
- Change management 
- Configuration management 
- Release management 
- Service level management 
- Financial management (IT) 
- Capacity management 
- IT service continuity management 
- Availability management 
- Security management
 
Who should attend?
The ITIL® foundation certificate course is intended for people working in IT service management who may be new to the role or may already have experience in this function.
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Need course dates or locations to suit you? CLICK HERE TO SEND ENQUIRY...  
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The course either has new dates in data loading, or is only run as a dedicated or In Company course.
Tools
 
Key Details
Duration3 days
 
£895
per delegate
 
 
Bookings Helpline: 01933 233884 (Monday to Thursday - 8:00am to 5:30pm and Friday 8:00am to 5:00pm).